The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Meals!
“The restaurant offered a menu filled with tasty dishes, making every meal a good experience.” view full review
Relaxing Spa!
“The spa facilities were very nice, especially the outdoor hot tub, which provided a serene escape with stunning views.” view full review
Secure Parking
“Having access to secure parking right in front of the hotel made our stay incredibly convenient and stress-free.” view full review
Accessible Amenities
“The hotel provided excellent amenities that were easily accessible, ensuring a comfortable stay for everyone.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Back massage
Full body massage
Foot massage
Pool with view
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Sink
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Chacabuco 202,
Castro,
Chile,
0,
Los Lagos
Map view
Chacabuco 202,
Castro,
Chile,
0,
Los Lagos
City landmarks
Church
Church of San Francisco
790 m
Costanera / Latorre
Feria Artesanal y Mercado Campesino Lillo
790 m
Panamericana
Mirador Gamboa
990 m
Calle Esmeralda
Museo Municipal de Castro
790 m
Calle Pedro Montt
Palafitos
840 m
Church
Iglesia San Francisco de Castro
790 m
Shopping Area
Mall Paseo Chiloe
790 m
Island
Islotes de Punihuil
990 m
Island
Chiloe
990 m
Castro
chiese di Chiloe
1.5
km
Forest
Bosquepiedra
990 m
Costanera Panamerica Sur y Ernesto Riquelme
Costanera
2.1
km
Plaza de Armas de Castro
790 m
Puerto Castro
610 m
Santuario de Aves de Caulin
990 m
Church
Iglesia de Jesus Nazareno de Andachildo
670 m
Fortin Tauco
670 m
Augusto Riffart 701
Mirador Millantuy
990 m
Blanco Encalada 100
Chiloe Natural
790 m
Panamericana Sur 462
Catedral De Castro
790 m
Pedro Montt 332-210
Humedal de Putemun
790 m
Theatre
Centro Cultural de Castro
790 m
Church
Church of Nercon
2.7
km
Castro
Casa del trauco
1.4
km
Pedro Montt 1141
Palafitos de Pedro Montt
1.6
km
Ten Ten 132
Mirador Ten
2.2
km
Panamericana Sur 110
Cabanas Archipielago
3.0
km
Museum
Museo de Arte Moderno Chiloe
4.0
km
Av. Galvarino Riveros 2291
Parque Municipal Castro
3.8
km
Nearby
Casino
Enjoy Chiloe
460 m
Restaurants
La K-rreta
110 m
Thompson 136
Cafe & Creperia Mitos
190 m
Blanco Encalada #206
Ottoschop
420 m
Blanco Encalada 356
La Cueva de Quicavi
370 m
Blanco Encalada 55
43 Restobar
390 m
43 Blanco Encalada Castro Chiloe
Hicamar Express
620 m
Gamboa 440
Nordico Empanadas y Sandwich
880 m
Gamboa 573
Restaurant Don Tito
840 m
Freire 456
Sanguche Patito
1.3
km
San Martin 718
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
7.4
Location
8.5
Service
7.9
Dining
8.3
Guest reviews
7.6/10
based on 10 reviews
8.4
8.4/10 based on 1844 reviews
Eleanor
United Kingdom,
June
2024
7.2/10
The hotel offers great views over the water, but the rooms are in need of renovation and quite noisy due to lack of separation between areas. The service is a mix of friendly and unhelpful staff. The location overlooks the bay and the dining experience is exceptional with local products. The facilities are average.
Rooms
7.0
The rooms have great views over the water, but they are 'tired' from the furniture and need renovation.
Service
6.0
The service was a mix of friendly and unhelpful staff; some were friendly and helpful, while others were not at all.
Location
8.0
The hotel overlooks the bay, providing a beautiful view, and it is close to a great restaurant called El Mercadito.
Dining
9.0
The dining experience was amazing with local products and traditional local cakes.
Facilities
6.0
The facilities are not described in detail but seem average.
Arthur
United Kingdom,
May
2024
8.2/10
The hotel offers fine views over the harbor; however, it can be noisy at night due to external disturbances like a disco/bar and animal sounds. The service was excellent with staff willing to assist with luggage and providing quieter room options. The location is good with beautiful views and easy access to attractions, though noise can be a factor. The dining experience was impressive with fresh and local products. The facilities provided offer amenities for a pleasant stay.
Rooms
7.0
The rooms had a corner window with views of the bay but were quite noisy due to lack of separation from common areas. Noise from the disco/bar across the street, dogs barking, and birds chirping all night might disturb sleep.
Service
9.0
The service was so helpful with staff volunteering to carry luggage upstairs and offering quieter room options. The service overall was excellent.
Location
8.0
The hotel overlooked the water and provided a beautiful view. It was conveniently located near attractions and English-speaking locals.
Dining
9.0
The dining experience was first-rate with fresh fruit, freshly cooked eggs, and local products. It stood out compared to other places visited during the trip.
Facilities
8.0
The facilities offered were satisfactory with amenities to enhance the stay.
Victor
United Kingdom,
April
2024
8.6/10
I had a relaxing stay at the hotel with very comfortable rooms offering pleasant views over the water. However, the noise levels were a bit high due to the lack of separation between the reception, restaurant area, and the rooms.
Rooms
8.0
The rooms were very comfortable with views over the water, which added to the pleasant ambiance.
Service
9.0
The service was excellent and very accommodating, offering a room on the second floor for a quieter experience.
Location
9.0
The location was lovely, overlooking the tranquil bay with the magical sight of Dolphins swimming below. It was also conveniently close to a great restaurant called El Mercadito.
Dining
9.0
The dining experience was impressive, with amazing local products used in the meals.
Facilities
8.0
The facilities were well-maintained and offered everything I needed during my stay.
Robert
United Kingdom,
April
2024
7.0/10
The hotel offers stunning views over the harbour but suffers from noise due to lack of separation between reception and restaurant areas. The rooms, though plain, cannot match the high standard set by the view. Service is a mix of fantastically friendly team members and a lack of investment in renewing facilities. Its location provides easy access to the main attractions with a beautiful lake view at breakfast. The dining experience is top-notch with freshly cooked eggs and local products. Overall, a decent stay with some highs and lows.
Rooms
7.0
The rooms are quite plain and basic, not matching the high standard of the views. They come with depressing decor.
Service
6.0
The service was a mix of fantastically friendly team members and a lack of investment in renewing facilities.
Location
8.0
The location offers a beautiful lake view at breakfast and is close to a great restaurant called El Mercadito.
Dining
9.0
The dining experience was first-rate with fresh fruit and freshly cooked eggs.
Facilities
5.0
The facilities are not the best due to the lack of separation between reception and restaurant areas.
Donald
United Kingdom,
January
2024
8.6/10
The hotel has spacious rooms well furnished with excellent facilities but noise can be an issue due to lack of separation from reception and restaurant areas. The service is professional and accommodating, though no comments on pricing. The location offers a beautiful view and easy access to attractions. The dining experience is impressive but may lack excitement at times. Overall, a good value for money option with great amenities.
Rooms
8.0
The rooms are large, well furnished, and with excellent facilities.
Service
9.0
The staff is highly professional and accommodating.
Location
9.0
The hotel overlooks a tranquil bay with a magical view and is close to attractions.
Dining
8.0
The dining experience is impressive and might be the best in the area.
Facilities
9.0
The facilities provided are top-notch.
Danny
United Kingdom,
December
2023
6.8/10
The hotel had superb rooms with fine views over the harbor but felt quite 'tired' from the furniture and needed renovation. It was extremely noisy at night due to nearby disco/bar, barking dogs, and non-stop bird sounds. The location overlooking the tranquil bay with a magical pod of Dolphins swimming below was a highlight, offering easy access to the city center and main attractions.
Rooms
7.0
The rooms were superb with fine views over the harbor but needed renovation. The noise at night from the disco/bar, barking dogs, and birds was a major downside.
Service
8.0
The service was very attentive and they were eager to assist with baggage. However, the noise level at night detracted from the overall experience.
Location
9.0
The location was excellent, offering beautiful views over the tranquil bay with easy access to the city center and main attractions.
Dining
5.0
The dining experience was rather uninspiring overall.
Facilities
6.0
The facilities were satisfactory but nothing exceptional.
Ross
United Kingdom,
October
2023
9.0/10
The hotel offers superb rooms with fine views over the harbor, but it can be quite noisy due to the lack of separation from the restaurant and reception areas. The service is fantastically friendly, although there is little investment in renewing the facilities. The location is excellent, overlooking a tranquil bay with magical Dolphins below, and providing easy access to the town center and attractions. The dining experience is amazing, especially with local products, while the facilities are top-notch.
Rooms
8.0
The rooms were superb with fine views over the harbor.
Service
9.0
The service is fantastically friendly.
Location
10.0
The location is excellent, overlooking a tranquil bay with magical Dolphins below, and providing easy access to the town center and attractions.
Dining
9.0
The dining was amazing with local products.
Facilities
9.0
The facilities are top-notch.
Harold
United Kingdom,
September
2023
7.2/10
The hotel offers superb views over the harbour from the outdated yet clean rooms, but noise from nearby establishments can be disruptive at night. The service is accommodating, though not overly proactive in updating facilities. The good location provides easy access to the main attractions but lacks peace and quiet due to external noise. Guests can enjoy a fine dining experience with fresh local produce. The facilities are adequate but in need of modernization.
Rooms
7.0
The rooms are quite 'tired' from the furniture and need renovation, but they are clean and offer superb views over the harbour despite being smaller than expected from the website.
Service
7.0
The service was friendly and accommodating, although the facilities could benefit from renovation.
Location
7.0
The location overlooks the bay offering beautiful views, but nighttime noise from nearby establishments may disturb your stay.
Dining
9.0
The dining experience is first-rate with fresh local produce, standing out among other places visited during my trip.
Facilities
6.0
The facilities are functional but would benefit from updates to enhance the guest experience.
John
United Kingdom,
September
2023
8.2/10
The hotel offers fine views over the harbor, but the rooms were plain and basic, not meeting the advertised family size standards. The service was kind and attentive, adding a touch of warmth to the stay. The location was inviting and convenient, with good access to attractions. The dining experience was impressive with fresh local offerings. Despite some drawbacks, the facilities were well-maintained.
Rooms
7.0
The rooms, although with harbor views, were plain and basic, not ideal for a family of four.
Service
9.0
The staff was kind and offered top-notch service.
Location
8.0
The location overlooking the tranquil bay was warm and inviting, with easy access to attractions.
Dining
9.0
The dining experience was impressive, offering fresh local dishes.
Facilities
8.0
The facilities were well-maintained, adding to the overall positive experience.
John
United Kingdom,
July
2023
7.6/10
The hotel offers a superb view over the harbor, but the rooms are smaller than advertised. They are modern and clean. The service is friendly but not overly helpful. The location is warm and inviting, close to downtown Castro. The dining experience is varied and good, while the facilities are not being renovated.
Rooms
8.0
The rooms are clean and modern, with a nice view over the harbor, though smaller than expected.
Service
7.0
The service is friendly but could be more proactive in assisting guests.
Location
9.0
The location is warm and inviting, close to downtown Castro.
Dining
8.0
The dining experience is varied and good.
Facilities
6.0
The facilities are not being renewed but still functional.
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